Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We aim please our customers by delivering fresh flowers, in great condition, on time.
Replacements and refunds
Our flower orders will often be sent out in bud form meaning they will last longer with the recipient. While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasions (and for reasons beyond our control) they may be damaged in transit.
If you receive flowers that do not seem fresh or are damaged, please contact us at firstname.lastname@example.org to let us know.
If, at our sole discretion, the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund.
Please note that you will need to email us a photo of the un-fresh or damaged flowers within 24 hours of receipt in order to be eligible for a replacement or a refund.
We will notify you of the approval or rejection of your refund. If you are approved, we will refund you the full price of your order within 3 days, the transfer will automatically be applied to your card. Please note that banks might take an additional 3-5 days to refund the amount on your card.
While we take all appropriate steps to make sure our flowers are delivered, sometimes mistakes occur. If we fail to deliver your order (i.e. if your flowers have not arrived within 3 days of their intended delivery date) we will (at our discretion) send you a free replacement on our next available delivery date, or we will refund you the full price of your order within 3 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
Please understand that due to the perishable nature of flowers, we are unable to accept returns, therefore please do not send your purchase back to us.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com to let us know.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.